Returns
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and with unbroken tamper seals or shrink wrap in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@oneness-cosmetics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping costs of the return have to be paid by yourself.
You can always contact us for any return question at shop@oneness-cosmetics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns when the tamper seals on the original packaging are broken.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
CLEAN INGREDIENTS MEET SCIENTIFIC INNOVATION
At ONENESS, clean beauty is about merging the purest ingredients with cutting-edge science to create hybrids of skincare and makeup that revitalize and protect the skin.
We adhere to the highest standards of ingredient safety, ensuring our formulations are always backed by the latest and most advanced technology in the industry.
It's important to know that not all natural ingredients are beneficial, nor are all synthetic ingredients harmful. In fact, clinically developed skincare can offer genuine, proven results. Although often criticised, some lab-created and synthetic ingredients can be safer and more effective than their natural counterparts. That is why every ingredient in our formulations is carefully selected to work in harmony to create the ideal environment for skin cell health and renewal.
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